Domande frequenti:
Le mie informazioni sono al sicuro?
Yes, 100% secure. Only you get access to your account. Your information
is stored
and continuously backed up using the latest encrypted web technologies on our
dedicated Internet
server cloud.
Qual è il periodo minimo della tua iscrizione?
Non è previsto un periodo minimo di adesione.
What are the Payment cycle intervals for membership subscription
fees?
Your chosen membership level will be renewed automatically at the end
of your
selected payment interval. You can cancel automatic renewal at any time before your
chosen
subscription expires.
Your Day Pro membership will not renew
automatically.
Your payment and subscription details are accessible to your GM Hub under
settings.
You
may upgrade to a higher level of membership within the subscription period. Your
account will
upgrade instantly to the higher membership
level, and a new subscription period will begin at the new membership level. You
will pay the
pro-rata difference between the lower and the higher subscription on checkout.
Come cancello il mio abbonamento?
You can cancel your subscription at any time by clicking Cancel
Subscription within settings in your GM Hub before the date that your current subscription period
ends.
What will be the status of my GM Account after cancelling my
subscription?
If you cancel your subscription, your account will continue with its
membership
benefits until the end of the payment period you have chosen. Genetic Matrix will
take no
further payments at the end of this payment period, and your
account will revert to a free membership level.
What will happen to my information and charts if I cancel my
subscription?
Your information and charts are stored securely on the Genetic Matrix
server cloud
but will not be accessible until you renew your paid membership subscription.
Does Genetic Matrix use AI?
No, we don’t, and we have no intention of using it. Our website, content, copy, and all our products are authentically Human Designed. The Founder of Genetic Matrix is a professional Human Design (HD) analyst with over two decades of experience and 10,000 documented readings. His expertise is unmatched by AI. Currently, AI-generated information on HD is inaccurate and error-prone, and we do not advise using or relying on it for guidance..
How can I update my account information?
To update your account information, please follow these steps:
a. Log in to your Genetic Matrix account using your username and password.
b. Once logged in, navigate to the Settings section.
c. In the Settings menu, you will find options to update your personal information, email address, password, and other account details.
d. Make the necessary changes and save your updates.If you encounter any issues or need further assistance, please contact our support team for help.
Is there a mobile version of the application?
Yes, we have a mobile application called "Genetic Matrix" available on both the Apple App Store and Google Play Store. You can use your Genetic Matrix login credentials to log in to the mobile applications and access all features on the go. Download the app today for a seamless experience across all your devices!
How do I report a bug or issue?
a. Log in to your Genetic Matrix account using your username and password.
b. Once logged in, navigate to the Support option in the menu.
c. Select Contact Us from the available options.
d. Provide details about the bug or issue you are experiencing and submit your report.
Our support team will review your submission and get back to you as soon as possible. Your feedback helps us improve the application, and we appreciate your cooperation!
Our Refund Policy
Please note that both Talking Charts and Genetic Matrix Reports are final sale items. Once purchased, they are not eligible for a refund. We recommend reviewing your selections carefully before completing your purchase. If you have any questions or need assistance, please reach out to our support team.
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